Privacy Policy

 

At Swartland Chiropractic, we respect your privacy and are committed to protecting your personal information. This policy explains what information we collect, how we use it, and the safeguards in place to ensure your data is handled responsibly and in compliance with South African law.

What is Personal Information?

Personal information refers to details that identify you, such as your name, contact details, health records, or opinions about you. It may also include demographic, financial, or biometric data.

What Personal Information is Collected?

We may collect:

• Name, ID/Passport number, and contact details
• Email address and location
• Health information during consultations
• Website usage data (IP address, browser type, visit duration)
• Information may be collected directly from you or as required by law.

Purposes for Using Your Information

Your information may be processed to:

• Provide healthcare services
• Schedule appointments
• Assess health conditions and treatments
• Handle enquiries and comply with legal requirements
• Conduct research, improve services, and ensure security

Categories of Information

We may process:

• Contact and personal details
• Demographic and health information
• Financial and medical scheme details
• Background and biometric data (where applicable)

Protection of Information

We take reasonable technical and organisational measures to safeguard your information against loss, misuse, or unauthorised access. Security systems are regularly reviewed and updated.

Disclosure of Information

Your information may be shared:

• With your consent
• For proper treatment and care
• As required by law

Third parties are required to respect your privacy and use your information only for specified purposes.

Retention of Information

Records are kept for as long as necessary, typically six years after your last treatment, or as required by law. Access is governed by the Promotion of Access to Information Act.

Direct Marketing

We do not use your information for marketing. Patients may occasionally be asked to complete service experience questionnaires.

Storage and Transfer

Information may be stored on our servers or third-party servers, including outside South Africa. Safeguards are in place to ensure adequate protection.

Cookies

Our website uses cookies to improve your experience. You may choose to disable cookies, but this may limit functionality. Links to external sites are used at your own risk.

Processing of Children’s Information

Children’s information is processed only with the consent of a competent person or as required by law.

Purpose Statement

With your consent, health records may be shared securely with other healthcare providers or medical schemes to improve treatment outcomes and efficiency.

Changes to This Policy

This policy may be updated from time to time. Please check our website for the latest version.

Your Rights

You have the right to:

• Correct or update your information
• Object to processing
• Request deletion of your information (unless restricted by law)
• Be informed if your information has been deleted

Information Regulator

You may lodge complaints with the Information Regulator:

Tel: (012) 406 4848, Fax: 086 500 3351, Email: Inforeg@justice.gov.za

Contact Information

Information Officer: Dr. Johan Prangley

Email: info@swartlandchiropractic.co.za Tel: 082 222 8658

Declaration

By using our website or services, you acknowledge that you have read, understood, and agreed to this policy.